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  1. OurProperty
  2. Tenant Help / OurTenant App

Tenant Help / OurTenant App

Everything you need to navigate, troubleshoot, and make the most of your Tenant App and Portal.

General Support

  • Tenant Payments Handbook
  • How to add a General Request in the Tenant App

Tenancy Application

  • How to complete the Tenant Application form - Tenant Guide

Entry/Ingoing Condition Report

  • Access the Entry/Ingoing Condition Report on a PC/MAC
  • How to Complete your Entry Condition Report on Mobile
  • Add Comments & Photos to Entry/Ingoing Report on a PC/MAC

Rent and Invoice Payments

  • How to set up an OP-Pay tenancy wallet for rent and invoice payments - Tenant Guide
  • How to set up your preferred payment method - New Tenant Guide
  • How to set up your rent payment method - Tenant Guide
  • Accepted Card Types
  • Failed Card Token Invalid
  • How and When Card Payments are Made
See all 15 articles

Pay In Advance - Rent Options

  • How to pay and hold a rent buffer balance
  • How to remove a rent buffer
  • How to allocate a held rent balance towards rent
  • How to pay a lump sum balance of rent
  • How to pay an extra amount with rent to be held as a rent balance
  • How to pay a lump sum amount of advance Rent
See all 7 articles

Pay in advance - Invoice options

  • How to pay extra money with rent to be held for invoices
  • How to pay a lump sum balance for future invoices

Maintenance

  • How to Submit Maintenance Requests in the Tenant App

Remote Inspections

  • Allowing access to your Camera and Mic for Remote Inspections
  • Tenant - How To Do a Remote Inspection
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