Tenant Help / OurTenant App

General Support

• Tenant Payments Handbook
• How to add a General Request in the Tenant App

Tenancy Application

• How to complete the Tenant Application form - Tenant Guide

Entry/Ingoing Condition Report

• Access the Entry/Ingoing Condition Report on a PC/MAC
• How to Complete your Entry Condition Report on Mobile
• Add Comments & Photos to Entry/Ingoing Report on a PC/MAC

Rent and Invoice Payments

• How to set up an OP-Pay tenancy wallet for rent and invoice payments - Tenant Guide
• How to set up your preferred payment method - New Tenant Guide
• How to set your rent payment method - Tenant Guide
• Accepted Card Types
• Failed Card Token Invalid
• How and When Card Payments are Made

See all 15 articles

Pay In Advance - Rent Options

• How to pay and hold a rent buffer balance
• How to remove a rent buffer
• How to allocate a held rent balance towards rent
• How to pay a lump sum balance of rent
• How to pay an extra amount with rent to be held as a rent balance
• How to pay a lump sum amount of advance Rent

Pay in advance - Invoice options

• How to pay extra money with rent to be held for invoices
• How to pay a lump sum balance for future invoices

Maintenance

• How to Submit Maintenance Requests in the Tenant App

Remote Inspections

• Allowing access to your Camera and Mic for Remote Inspections
• Tenant - How To Do a Remote Inspection