Paying a lump sum to be held as a balance will mean the money is held against your tenancy and paid towards rent each time it is due. Your regular rent amount and payment cycle ($/frequency) remain in place with rental funds deducted from your held balance, and not paid via Direct Debit/Card.

This option does not pay your rent in advance and into the future.

This process is controlled by you in your tenant app/portal and cannot be completed by your property manager. You must have existing Direct Debit (bank account) or Card details registered for rent payments before making a lump sum payment.

How to make the lump sum balance payment

Log in to your tenant mobile app or desktop portal.

Steps:

1. Select 'RENT' from the menu

   

    

2. Press the button 'I want to pay more'

   

    

3. Select 'For Rent'
   
   

   

    

4. Press 'Rent Buffer'

   

    

5. Choose 'Lump Sum'

   

    

6. Enter in the $ amount you wish to pay

   

    

7. Press Submit

What happens next?

The lump sum amount will be charged via Direct Debit or Card (depending on your nominated payment method) on your the evening of submitting the amount. Ensure you have enough funds available to make the payment.

On the day rent is due it will be deducted from the lump sum balance. The lump sum amount will be used to pay your future rent payments until a $0 balance reached.

You can see when rent is next due at all times in your App/Portal.

Rent Support

bulk payment rent direct debit payments support tenant tenent bulk payment direct debit