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How to allocate a held rent balance towards rent

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If you have a rent balance held for your tenancy you can allocate the total amount or part of the held balance towards your next rent payment(s). Your rental balance will be reduced and the funds allocated to rent on your rent due date.

 

A rent balance can be accumulated using either of the two (2) options:

  • Holding a rent buffer

  • Setting aside additional rent

Before allocating the balance, ensure you know which option you have initially set up. If you are unsure, the information is displayed on the rent screen in your App/Portal.

This process is controlled by you in your tenant app/portal and cannot be completed by your property manager.

How to allocate the rent balance towards rent

 

Log in to your tenant mobile app or desktop portal.

 

Steps:

  1. Select 'RENT' from the menu

     

  2. Press the button 'I want to pay more'

     

  3. Select 'For Rent'

     

  4. Press 'Rent Buffer'

  5. Follow the points in the below table depending on which option you currently have set up.

Rent Buffer

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Put a little aside

  • Reduce the buffer amount to $0 to use the entire held balance towards rent, OR

  • Reduce the buffer to a lower amount to use part of the balance towards rent. E.g., Reducing from $500 to $200 will allocate $300 to your next rent payment.
    Note: this will decrease your buffer amount. Should you wish to continue holding a higher buffer, ensure to increase the amount again after your next rent payment.

  • If the amount being reduced is greater than your rent amount, the balance will continue to be allocated towards rent until $0 (or other specified buffer amount) is reached.

  • Set the rent buffer amount to $0

  • This will allocate your held balance towards rent.

  • If your balance amount is greater than your rent amount, the balance will continue to be allocated towards rent until a $0 balance is reached.

  • To stop making additional payments on top of your normal rent, you must also set the 'put a little aside' amount to $0.


Rent Support WA

 

rent support wa tenant tenent

 

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