Index

• New Lease / New Tenancy set up method
• Direct Debit Steps

New Lease / New Tenancy set up method

When starting a new lease as new tenants of a property you will be sent an email with your lease offer. This email will contain instructions for you to select your preferred payment method of either Direct Debit or Card. This set up will allow you to pay your first two weeks rent or holding deposit and remain as your method of payment for future rent and invoices.

Post Office is not an available option for your first rent payment to secure the property. If you intend to pay at the post office, you can select this option after the deposit/first two weeks rent payment is successful.

You may be prompted to log in to your Tenant profile, be sure to have your username and password available.

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Direct Debit Steps

1. Select Pay By Direct Debit from the email

2. Press on +Add New Bank Account
   

   

    

3. Add the bank account details. This is the account rent and invoices will be debited from.

4. Press Save
   
   

   

    

5. A Direct Debit Request Authority form will appear on screen, this may take 1-2 seconds.

6. Select the property using the drop down menu

7. Sign & Submit at the bottom of the form

After completing these steps you have successfully set your preferred payment method to the Direct Debit, with funds to be debited from the nominated bank account.

*Please note, when processing your deposit/first two weeks rent payment to secure the property, you must manually press the Pay Now button to initiate this first payment. All following rent payments due from when you move into the property will happen automatically from the nominated bank account.

To learn how to change your payment method, refer to this article.

Card Steps

1. Select the option 'Card' from the email

2. Press '+ Add New Card'

3. Fill in the card details (Amex cards are not accepted)

4. Save
   
   

   

   
   *Please note, when paying your deposit/first two weeks rent to secure the property, you must manually press the Pay Now button to initiate this first payment. All following rent payments due from when you move into the property will happen automatically from the nominated card.
   
   

   

   
   To learn how to change your payment method, refer to this article

payments rent eddr tenant tenent direct debit invoice direct debit

Lease Email Support

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