Index

• New Lease / New Tenancy set up method
• Direct Debit

New Lease / New Tenancy set up method

When starting a new lease as new tenants of a property you will be sent an email with your lease offer. This email will contain instructions for you to select your preferred payment method of either Direct Debit or Card.

This set up will allow you to pay your first two weeks rent or holding deposit and remain as your method of payment for future rent and invoices. You can change your payment method to any other available option after your first rent payment in your Tenant App or Portal. 

You may be prompted to log in to your Tenant profile, be sure to have your username and password available.

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Direct Debit

Direct Debit works by collecting a payment for the due amount from your preferred bank account. The transaction may take up to 3 business days to clear from your account. 

There is no fee for your first rent payment made by Direct Debit however all future payments may incur a transaction fee for this payment method. Fees are disclosed in the email to you, on the payment screen and in your Tenant App and Portal at all times. 

Steps:

1. Select Pay By Direct Debit from the email

2. In the 'How do you want to Pay?' screen, press on Direct Debit
   
   
   
3. Enter in your bank account details and press Save
   

    

4. A Direct Debit Request Authority form will appear on screen, this may take 1-2 seconds.

5. Digitally sign by pressing on Click to Sign

6. Press Submit & Pay Now to initiate the debit from your bank account. 
   
   

After completing these steps you have successfully set your preferred payment method to the Direct Debit, with funds to be debited from the nominated bank account.

*Please note, when processing your deposit/first two weeks rent payment to secure the property, you must manually press the Pay Now button to initiate this first payment. All following rent payments due from when you move into the property will happen automatically from the nominated bank account.

To learn how to change your payment method, refer to this article.

Credit/Debit Card

Card payments work by collecting the due amount from your preferred card. This can be a Debit or Credit Card. The transaction processes immediately and the amount clears from your card balance with no delay. 

The fee for paying with a card is 1.95% (of the due amount) + 30c transaction fee. 

Steps:

1. Select the option 'Card' from the email

2. In the 'How do you want to Pay?' screen, press on Credit/Debit Card
   
   
   

3. Enter in your Card details

4. Press on Save & Pay now to initiate an immediate payment from your Card
   
   

   *Please note, when paying your deposit/first two weeks rent to secure the property, you must manually press the Pay Now button to initiate this first payment. All following rent payments due from when you move into the property will happen automatically from the nominated card.
   

   
   To learn how to change your payment method, refer to this article

payments rent eddr tenant tenent direct debit invoice

Lease Email Support

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