Paying an additional amount of money to be held for future invoices will accrue an invoice balance. The additional amount is charged on top of your regular rent payment. Your invoice balance will be drawn upon if the payment from your preferred method is unsuccessful and used as an option until a $0 balance is reached.

This process is controlled by you in your tenant app/portal and cannot be completed by your property manager. You must have existing Direct Debit (bank account) or Card details registered for rent payments before making extra contributions.

How to pay a little extra for future invoices

Log in to your tenant mobile app or desktop portal.

Steps:

1. Select 'RENT' from the menu

   

    

2. Press the button 'I want to pay more'

   

    

3. Select 'For Invoices'

   

    

4. Choose 'Put a little aside'

5. Enter in the extra $ amount you wish to pay. This is the additional amount only. Do not include your normal rent amount here.

   

    

6. Press Submit

What happens next?

• With each rent payment, the extra amount to be held for invoices will be charged on top of your normal rent amount.

• When an invoice is due, you will be provided with a copy of the invoice and your balance will be used for payment if the payment from your preferred method is unsuccessful. 

• If the invoice amount is greater than your balance amount, the invoice amount is reduced by the balance amount and you will be charged for the difference. You will be able to pay the difference when the invoice is issued or wait for the due date for the automatic debit.

• To stop the regular extra amount payments, follow steps 1 -4 above and enter the extra amount as $0.

Invoice Rent Support

invoice rent support tenant tenent