How to set up your rent payment method - Tenant Guide

Index

• How to set up paying from a Card - Automatic debit from a card
• How to set up Direct Debit from a bank account
• Direct Debit Control
• Wallet
• How to set up paying by Manual EFT
• How to set up paying at the Post Office
• Remove old account information

This article will step you through how to set up a preferred payment method for your tenancy. 

There are six (6) available options to pay rent and invoices:

Direct Debit (from a bank account)
Card (Automatic debit from card)
Post office
Direct Debit Control (from a bank account)
Wallet
Manual EFT

If you want to pay rent via Centrepay, please refer to the article How to set up Centrepay deductions for rent payments - Tenant Guide

This set up will not affect your current invoice payment method unless you select the option to also update for invoice transactions. The below image will show to clearly display what your default rent & invoice payment method is set to (if already set up).

You can set up your preferred payment method in your tenant App on a mobile device or from a web browser. Ensure you have your login details available, these will have been emailed to you by the agency.

Steps:

1. Log in to your OurTenant App or Portal

2. Select 'Rent'

   
   
   
   
   
   
3. Note your default payment method (if set up) shown under your rent amount and due date details.
    
4. Under Actions, press on Manage Payment Methods
   
   
   
   

5. Choose your new preferred rent payment method from the six (6) options:

   
   
   
6. Once the payment method is set up press on:
   Go to Rent Page - to manage more functions around rent payments such as due date & frequency changes.
                                                        
   
   Go to Invoice Page - to see due and paid invoices. 
                                                          
   
   

How to set up paying from a Card - Automatic debit from a card

When paying by Card, rent will be debited from the nominated card on the day rent is due. You will notified by email the day prior to rent being charged advising you of the amount (including fees) that will be paid. Card payments incur no processing time frame and will instantly be approved or declined.

Steps:
1. Press on Card

2. Fill in the card details

3. Press Add card to Save

5. Tick Set as default for rent payments



5. Save

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How to set up Direct Debit from a bank account

When paying by Direct Debit, rent will be debited from your bank account on the day rent is due. You will notified by email the day prior to rent being debited advising you of the amount (including fees) that will be paid. A direct debit processing time frame of up to 2 business days will occur before funds are cleared from the account.

Steps:
1. Press on Direct Debit

2. Enter you bank account details. 
Note: The account name must be an exact match to the account name on file with your bank. 

3. Press Save Direct Debit.

4. In the pop up choose 'Set as Default payment method for Rent debits'.

5. Sign the Direct Debit Authority Form.

6. Press Submit.

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Direct Debit Control

The Direct Debit control feature provides the ability for you to authorise each rent and invoice transaction before the funds are charged to your bank account. You will receive an authorisation message on the day that the rent payment is due and the payment will not be processed until authorised

Steps:

1. Press on Direct Debit Control
   
   
   
2. Enter in Account Details and press on Add Direct Debit Control
   
   
   
   
3. Tick to set as default for rent payments and press Save. 
   
   
   
4. Sign the Direct Debit Authority Form & press submit
   
   

To learn more this feature, click into the article 'How to set up Direct Debit Control'.

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Wallet

The Wallet option will create a single bank account for you that funds can be deposited into for the payment of your rent and invoices. Your rent and invoices will be automatically debited from your tenancy wallet on the due date.

Steps: 

1. Choose Rent Wallet
   
   
2. Press 'Continue and set as default' or Cancel to go back.
   
   
   
   
3. Press 'Set as Default' or Cancel to go back
   

You have now successfully initiated the set up for tenancy wallet.

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How to set up paying by Manual EFT

Transfer to a unique EFT account each payment period. The manual EFT account number will change each payment period (weekly, fortnightly, monthly). We’ll send you an email with the new account details each  time the account number changes.

Manual EFT Wallet accounts do not currently support payments made by Telegraphic Transfer, International Money Transfer or Real Time Gross Settlement. Transfers made by these methods will be unsuccessful. If you need to make a payment from overseas, please use the Card payment method.

Steps:

1. Press on Rent Manual EFT
   
   
   
2. Press on Set as Default or Close to go back
   
   
   
   
3. Press 'Set as Default' or Cancel to go back
   

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How to set up paying at the Post Office

When choosing to pay at Australia Post, you will be emailed a rent payment barcode to take into the post office to be paid over the counter. Australia Post can only accept the exact amount shown on the payment barcode. You will be provided with a new barcode each time rent is due.

Steps:
1. Press on Australia Post

2. Press Set as Default or Close to go back

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Remove old account information

To remove a bank account/card from your profile:

1. Click on the method of payment (Pay by Direct Debit or Pay with Card) in the App/Portal

2. Press Remove

3. Confirm
   
   

   

    

If you have multiple payment methods entered, use the 'Set as default' button on your preferred account/card for payment.

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