How to set up Centrepay deductions for rent payments - Tenant Guide

The following process will enable your rent payments being deducted by Centrepay to be paid directly to OurProperty as per your agency’s preferred payment process. 

Before updating to the new account, please ensure you have advised your Property Manager and have canceled the current set up for rent deductions paying to the agency trust account (if applicable). 

You will need to provide the agency with your Centrelink Customer Reference Number (CRN) to ensure the rent deductions are correctly receipted to your tenancy.

Steps:  

1. Contact your property manager advising them you will make the change and provide them with your Centrepay CRN number. 
2. Log in to your Centrepay App/Portal 
3. Select Deductions > Centrepay Deductions
   
   
    
4. Press on the plus (+) icon to add a new deduction
   
   
    
5. Choose the payment type from where the deduction is to come from. Note: your payment types may differ from the image below
   
   
     
6. Select ‘Who to Pay’ > Press on ‘+ Search for a provider’
   
   
   
   
    
7. Search by Name ‘OURPROPERTY PAYMENTS PTY LTD’, ABN Number ‘39630947027’ or CRN ‘555133678J’ and select from the results.
   
   
8. Enter your Centrelink CRN as the reference number and press the green tick to confirm
   
   
    
9. Select ‘What to Pay’ > Type in your fortnightly rent amount with the payment frequency set to Fortnightly
   
   
    
10. Select ‘Ongoing’ as the preferred payment recurrence as this will ensure rent is continuously deducted until you advise to stop the payment.
     
11. Press the green tick to confirm
12. Select ‘When to pay’ & choose a Start Date.
    
    
13. Press the Green tick to confirm the deduction details.
    
    

You have now successfully completed the setup for Centrepay rent deductions to pay to OurProperty as per your agencies preferred process. Don’t forget to advise your Property Manager of this change.

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