How to reconnect your Xero account

Occasionally, Xero may ask for you to reauthenticate your account when it is linked to OurTradie. If you are experiencing any errors in pulling invoice details from Xero to OurTradie, try reconnecting the app through the steps below.

Step 1. Log out of Xero if running

Step 2. Open OurTradie and go to Settings Accounting page

Step 3. Click Change Account Details Button

Step 4. Login to Xero - you may need to complete Xero's two-step verification process if prompted.

Step 5. Xero will request allow access – click the Allow Access button.

Step 6. Wait for the page to return to OurTradie Accounting page. This may take up to 30-60 seconds.

Step 7. Click Save button, bottom right-hand corner. At the top of the screen, you will see ‘Message Successfully saved’.

You have now reconnected to Xero 😊

Step-by-step instructions on how to remove and change your connected organisation can be found in the article below:

OurTradie Xero Integration: How to Change Organisation Connections

If you need further assistance, you can contact support@ourtradie.com.au.

OurTradie Support SA

accounting support sa ourtradie