How to set up Direct Debit control

Index

• How to set up Direct Debit Control
• Example of authorisation email
• Authorisation Screen

The Direct Debit control feature provides the ability for you to authorise each rent and invoice transaction before the funds are charged to your bank account.

You will receive an authorisation message on the day that the rent payment is due and the payment will not be processed until authorised.

This option is only available for Direct Debit from a bank account.

If you have existing bank account details saved, you will be required to enter in these details again and sign an Electronic Direct Debit Request Authority form.

How to set up Direct Debit Control

Log in to your tenant mobile App or desktop portal

Steps:

1. Select 'RENT' from the menu
   

   

    

2. Press 'Pay with Direct Debit Control'
   

   

    

3. Enter in the bank account details for your rent and invoice payments

4. Press Save Direct Debit Control
   

   

    

5. Press 'Save and set as default' to elect this account for all future transactions.
   

   

   Save will registered your bank account details only and will not update as your preferred account for payment.
   

6. Sign, save, and submit the Direct Debit Authority form
   

   

    

You have successfully set up the Direct Debit account for control over rent and invoice transactions. To set up automatic debits, and skip the authorisation requirement, use the payment method 'Pay with Direct Debit'

What happens next?

• The day prior to rent being due you will receive a warning email for the debit specifying the $amount and the bank account being charged.

• The day rent is due you will receive another email asking for you to authorise the transaction. You will not be able to change the debit amount.

• The payment will not be processed until you have authorised the debit

• You will be provided with a rent receipt when the transaction is complete

• If you do not authorise the payment, your rent will fall into arrears.

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Example of authorisation email

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Authorisation Screen

Email Invoice Rent Support SA

direct debit invoice rent email e-mail support sa direct debit

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