This article explains how to manage your Email and SMS notification preferences within OurProperty.
Notification preferences allow you to choose which updates, reminders, and alerts you receive for jobs, quotes, invoices, appointments, and maintenance activities.
When to update your notification preferences
Review your notification preferences when:
- You are receiving too many notifications
- You are missing important job updates
- Your role within the business changes
- You want to receive reminders for overdue actions
- You need to customise how you receive job and invoice updates
How to Access Notification Preferences
Steps:
Select My Profile
Open Email & SMS Preferences
Review the available notification options
- Enable or disable notifications as required
- Click Save
💡 Helpful Tip
Notification preferences apply to your individual user profile and can be customised independently of other users within your organisation.
Job Notifications
These notifications relate to maintenance job offers and job progress.
Notification | Description |
|---|---|
Job Offer | Notification of a new job offer |
Offer Retraction | Notification when a job offer is retracted |
Job Cancellation Request | Notification when a Property Manager cancels an Active or Future job |
Cancellation Confirmation | Notification when a Property Manager confirms your cancellation request |
Job Cancelled | Notification when a job has been cancelled |
Warranty Job | Notification of a warranty job linked to a previously completed job |
Defer Job | Notification when a Property Manager defers a job start date |
Property Manager Note | Notification when a Property Manager adds notes to a job |
Quote Notifications
These notifications relate to quote requests and submissions.
| Notification | Description |
| Quote Request | Notification of a new quote request |
| Quote Retraction | Notification when a quote request is retracted |
| Quote Acceptance | Notification when a quote is approved to proceed |
| Quote Unsuccessful | Notification when another tradie's quote has been accepted |
| Cancelled Quote Request | Notification that a quote request has been cancelled |
| First Quote Reminder | Notification that another tradie has submitted a quote first |
| Last Quote Reminder | Notification that all other quotes have been submitted except yours |
| Quote Successful Submission | Confirmation that your quote has been submitted |
| Approve Employee Quote | Notification to a Tradie Manager when a team member's quote is approved |
Invoice Notifications
These notifications relate to invoice submission, approval, payment, and disputes.
| Notification | Description |
| Invoice Approval | Notification that an invoice has been approved for payment |
| Invoice Rejection | Notification that an invoice has been disputed or rejected |
| Overdue Disputed Invoice | Reminder to update and resubmit a disputed invoice |
| Overdue Payment | Reminder that an invoice payment is overdue |
| Invoice Reminder | Sent one week after job completion if no invoice has been submitted |
| Invoice Save | Confirmation that invoice details have been saved |
| Invoice Submit | Confirmation that an invoice has been submitted |
| Landlord to Pay | Notification that an invoice has been marked as Landlord to Pay |
Appointment & Access Notifications
These notifications relate to appointments, attendance, and tenant responses.
| Notification | Description |
| Appointment Reminder | Reminder sent the day before an appointment |
| Tenant Response to Appointment Request | Notification when a tenant responds to an appointment request |
| Tenant Response to Entry Notice | Notification when a tenant responds to an entry notice |
| Reschedule PM Appointment | Notification when a Property Manager reschedules an appointment |
Reminder Notifications
These notifications help ensure jobs continue progressing.
| Notification | Description |
| Overdue Job | Reminder to action an active job with no recent progress |
| Overdue Job Offer | Reminder to accept or reject a pending job offer |
| Overdue Quote | Reminder to submit a quote |
| Overdue Job Confirmation | Reminder to confirm attendance on an accepted quoted job |
| Investigate & Accepted Reminder | Reminder to progress investigate or accepted jobs |
| Job Reminder | Reminder sent the day before a scheduled job starts |
| Job Reminder Tomorrow | Reminder for jobs requiring action the following day |
Emergency Job Notifications
These notifications relate specifically to emergency maintenance.
| Notification | Description |
| Emergency Job Offer | Notification of a new emergency job offer |
| Emergency Offer Reminder | Daily reminder for emergency jobs until accepted or declined |
⚠️ Important
Emergency Offer Reminders continue daily until action has been taken on the emergency job.
Team Management Notifications
These notifications are designed for Tradie Managers managing employees and subcontractors.
| Notification | Description |
| Job Completion (From Employee) | Notification when a team member completes a job and submits an invoice |
| Approve Employee Quote | Notification when a team member's quote has been approved |
Recommended Notification Settings
The ideal notification settings will vary depending on your role.
Tradies
Recommended:
✔ Job Offers
✔ Quote Requests
✔ Quote Acceptance
✔ Invoice Approval
✔ Invoice Rejection
✔ Appointment Reminders
✔ Emergency Job Offers
✔ Overdue Job Reminders
Tradie Managers
Recommended:
✔ All Tradie Notifications
✔ Job Completion (From Employee)
✔ Approve Employee Quote
Office Staff
Recommended:
✔ Invoice Notifications
✔ Job Cancellation Notifications
✔ Appointment Notifications
💡 Helpful Tip
If you're unsure which notifications to disable, leave them enabled initially and adjust them over time based on the alerts you find most useful.
What Happens Next
Once your preferences have been saved:
- Future notifications will follow your selected settings
- Changes apply immediately
- Existing notifications already sent cannot be recalled
Important Notes
- Notification settings apply to your individual user profile
- Changes do not affect other users
- Some system-critical notifications may still be sent regardless of preference settings
- Email and SMS availability may depend on your account configuration
Summary
Managing your Email and SMS notification preferences allows you to receive the updates that matter most while reducing unnecessary alerts and reminders.
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