Managing Email and SMS Notification Preferences - Tradie profile – OurProperty

This article explains how to manage your Email and SMS notification preferences within OurProperty.

Notification preferences allow you to choose which updates, reminders, and alerts you receive for jobs, quotes, invoices, appointments, and maintenance activities.

When to update your notification preferences

Review your notification preferences when:

You are receiving too many notifications
You are missing important job updates
Your role within the business changes
You want to receive reminders for overdue actions
You need to customise how you receive job and invoice updates

How to Access Notification Preferences

Steps:

Select My Profile
Open Email & SMS Preferences
Review the available notification options
Enable or disable notifications as required
Click Save

💡 Helpful Tip

Notification preferences apply to your individual user profile and can be customised independently of other users within your organisation.

Job Notifications

These notifications relate to maintenance job offers and job progress.

Notification	Description
Job Offer	Notification of a new job offer
Offer Retraction	Notification when a job offer is retracted
Job Cancellation Request	Notification when a Property Manager cancels an Active or Future job
Cancellation Confirmation	Notification when a Property Manager confirms your cancellation request
Job Cancelled	Notification when a job has been cancelled
Warranty Job	Notification of a warranty job linked to a previously completed job
Defer Job	Notification when a Property Manager defers a job start date
Property Manager Note	Notification when a Property Manager adds notes to a job

Quote Notifications

These notifications relate to quote requests and submissions.

Notification	Description
Quote Request	Notification of a new quote request
Quote Retraction	Notification when a quote request is retracted
Quote Acceptance	Notification when a quote is approved to proceed
Quote Unsuccessful	Notification when another tradie's quote has been accepted
Cancelled Quote Request	Notification that a quote request has been cancelled
First Quote Reminder	Notification that another tradie has submitted a quote first
Last Quote Reminder	Notification that all other quotes have been submitted except yours
Quote Successful Submission	Confirmation that your quote has been submitted
Approve Employee Quote	Notification to a Tradie Manager when a team member's quote is approved

Invoice Notifications

These notifications relate to invoice submission, approval, payment, and disputes.

Notification	Description
Invoice Approval	Notification that an invoice has been approved for payment
Invoice Rejection	Notification that an invoice has been disputed or rejected
Overdue Disputed Invoice	Reminder to update and resubmit a disputed invoice
Overdue Payment	Reminder that an invoice payment is overdue
Invoice Reminder	Sent one week after job completion if no invoice has been submitted
Invoice Save	Confirmation that invoice details have been saved
Invoice Submit	Confirmation that an invoice has been submitted
Landlord to Pay	Notification that an invoice has been marked as Landlord to Pay

Appointment & Access Notifications

These notifications relate to appointments, attendance, and tenant responses.

Notification	Description
Appointment Reminder	Reminder sent the day before an appointment
Tenant Response to Appointment Request	Notification when a tenant responds to an appointment request
Tenant Response to Entry Notice	Notification when a tenant responds to an entry notice
Reschedule PM Appointment	Notification when a Property Manager reschedules an appointment

Reminder Notifications

These notifications help ensure jobs continue progressing.

Notification	Description
Overdue Job	Reminder to action an active job with no recent progress
Overdue Job Offer	Reminder to accept or reject a pending job offer
Overdue Quote	Reminder to submit a quote
Overdue Job Confirmation	Reminder to confirm attendance on an accepted quoted job
Investigate & Accepted Reminder	Reminder to progress investigate or accepted jobs
Job Reminder	Reminder sent the day before a scheduled job starts
Job Reminder Tomorrow	Reminder for jobs requiring action the following day

Emergency Job Notifications

These notifications relate specifically to emergency maintenance.

Notification	Description
Emergency Job Offer	Notification of a new emergency job offer
Emergency Offer Reminder	Daily reminder for emergency jobs until accepted or declined

⚠️ Important

Emergency Offer Reminders continue daily until action has been taken on the emergency job.

Team Management Notifications

These notifications are designed for Tradie Managers managing employees and subcontractors.

Notification	Description
Job Completion (From Employee)	Notification when a team member completes a job and submits an invoice
Approve Employee Quote	Notification when a team member's quote has been approved

Recommended Notification Settings

The ideal notification settings will vary depending on your role.

Tradies

Recommended:

✔ Job Offers
✔ Quote Requests
✔ Quote Acceptance
✔ Invoice Approval
✔ Invoice Rejection
✔ Appointment Reminders
✔ Emergency Job Offers
✔ Overdue Job Reminders

Tradie Managers

Recommended:

✔ All Tradie Notifications
✔ Job Completion (From Employee)
✔ Approve Employee Quote

Office Staff

Recommended:

✔ Invoice Notifications
✔ Job Cancellation Notifications
✔ Appointment Notifications

💡 Helpful Tip

If you're unsure which notifications to disable, leave them enabled initially and adjust them over time based on the alerts you find most useful.

What Happens Next

Once your preferences have been saved:

Future notifications will follow your selected settings
Changes apply immediately
Existing notifications already sent cannot be recalled

Important Notes

Notification settings apply to your individual user profile
Changes do not affect other users
Some system-critical notifications may still be sent regardless of preference settings
Email and SMS availability may depend on your account configuration

Summary

Managing your Email and SMS notification preferences allows you to receive the updates that matter most while reducing unnecessary alerts and reminders.