Index
OurProperty Payments Tenant Handbook
Welcome to OurProperty Payments!
The OurProperty payment platform allows you to set up your rent payments at the start of your tenancy and have the ability to change payment methods at any time you choose. By setting up a direct debit or card payment you’ll never have to worry about missing a payment again. The OurTenant app also allows you to monitor your home, conduct maintenance requests and renew your leases on the go. Now you can set up your rent payments through it as well.
Benefits
By paying your rent through the OurProperty Payment Platform you’ll never have to worry about missing a payment or going into arrears again. Simple one time setup, and then start paying your rent immediately. So long as the money is in your account, we’ll direct debit your rent each time it’s due. It couldn’t be easier, or if you prefer we can take the payment from a nominated debit or credit card, you can even pay by cash at Australia Post. The OurTenant app gives you secure access to view your payment history, and schedule recurring and future dated payments. It can all be done from your phone. If you do not want to use the app, you can use our web portal to access your account.
Setting Up
Setting up your new payment method is easy. Your property manager will send you an email with links to set up your preferred payment method.
There are 5 easy payment options:
Direct Debit
Allows you to set and forget your rent payments. Every time your rent is due, we will send you a notification one hour before the money is directly debited. This will allow you to check that the funds are in your account, or allow you to pay using your card (debit or credit) instead.
Card
Your credit or debit card details are retained within the secure PCI compliant payment gateway for future use. Every time your rent is due, you will receive an online reminder to ensure funds are available. If you sign up to the direct debit option you’ll also have the option to pay on the spot with your card (instead of the DD) when we send you a notification that your payment is about to be debited, all done within seconds - hassle free!
Australia Post
Alternatively, you can pay your rent in-person in cash at any Australia Post office. You’ll be sent a barcode via email and through the app. All you need to do is show this barcode at the counter and pay the amount owing.
Direct Debit Control
Authorise each Direct Debit payment for rent and invoice transactions before the funds are charged to your bank account. You will receive an authorisation message on the day that the rent payment is due and the payment will not be processed until authorised. This allows for complete control over Direct Debits from a bank account.
Tenancy Wallet
The Tenancy Wallet option will create a bank account for you that funds can be deposited into for the payment of your rent and invoices. Your rent and invoices will be automatically debited from your tenancy wallet on the due date.
Manual EFT
Transfer to a unique EFT account each payment period. The Manual EFT account number will change each payment period (weekly, fortnightly, monthly). We'll send you an email with the new account number each time the account number changes.
Please note: You can only pay via a single payment method per household. If there are multiple rent payers per household, you will need to nominate just one account or card and ensure that funds are
available on the due date.
What Happens Next?
Once you’ve selected your payment option OurProperty will take care of the rest. We’ll send you a confirmation email to let you know that the setup is successful, and your new payment method will be activated for your next rental payment.
Making Your First Payment
To start with, you’ll receive email, SMS and app notifications 3 days before a payment is due, 1 day before a payment is due, and 1 hour before a payment is due.
If you’ve chosen to pay via direct debit, you’ll see a screen like this when a payment is due.
Note: You’ll also be given the option to enter your card details to make an instant payment.
Each time you enter a new card number the PCI compliant payment gateway will securely remember
and store your details for next time.
If you choose to pay your rent in cash at an Australia Post office you will be sent an email with a payment barcode that you will need to print out and bring to the post office to make your payment.
Fees
The following transaction fees are payable for each payment:
| Payment Type | Transaction Fees |
| Pay by Direct Debit OR Direct Debit Control | Refer to your App/Portal or Agency for the disclosed fee |
| Pay by Credit or Debit Card | Refer to your App/Portal or Agency for the disclosed fee |
| Pay with cash at Australia Post office with a printed copy of the payment slip emailed to you | Refer to your App/Portal or Agency for the disclosed fee |
| Tenancy or Manual Wallet | Refer to your App/Portal or Agency for the disclosed fee |
Note: If there are not enough funds in your account when a withdrawal is attempted, this will be classified as a dishonoured payment. In this case, partial payment will not be withdrawn, but a dishonour fee will be charged to that bank account. Your bank is responsible for setting and charging these dishonour fees.
FAQs
What is OurProperty Payments?
OurProperty Payments is a secure, convenient and flexible service accessible through your app or online portal where your rent payments are made and managed with ease.
What are the Benefits?
• OurProperty makes sure your payments never go missing or are allocated to another tenant
• Access to the OurTenant app and an online portal, where you can update your details, view and print off your full rent payment history, and so much more
• Stress free and convenient
• Multiple Payment Options – automatic direct debit (bank account or credit card), personal EFT accounts for direct transfers, instant card payments, or cash at Australia Post
• Access anywhere and anytime all from your smart phone
What happens if there’s not enough money in my account?
If there is not enough money in your account BEFORE a payment is made, you can make an on-the-spot payment with your credit card. If there is not enough money in your account AFTER a direct debit has been attempted, you will be sent a ‘payment failed’ notification. The system will then automatically retry the transaction every day until there is enough money in your account to cover the transaction.
Are there any fees for using OurProperty Payments?
Yes, there are. Depending on what payment method you choose will depend whether there is a transaction fee added to your payments. Of course, these fees are only small and we have worked extra hard to push them down as low as possible.
Ready to get started?
If you have any questions during this process, please contact the Support team on the OurProperty Chat bubble or email us at support@ourproperty.com.au
You can also download the PDF here.
declined payment email e-mail fees invoice payments rent support wallet handbook tenant tenent auspost arrears inspections lease sms notifications maintenance maintanance app direct debit reminders declined payment
SA email support declined payment
Comments
0 comments
Article is closed for comments.