How to set up OR change your payment method - Tenant Guide

Index

• How to set up Direct Debit from a bank account
• Direct Debit Control
• Static EFT
• How to set up paying from a Card - Automatic debit from a card
• How to set up paying at the Post Office
• How to set up paying by Manual EFT
• Remove old account information

This article will step you through how to set up a preferred payment method for your tenancy. 

There are six (6) available options to pay rent and invoices:

Direct Debit (from a bank account)
Card (Automatic debit from card)
Post office
Direct Debit Control (from a bank account)
Static EFT
Manual EFT

You can set up your preferred payment method in your tenant App on a mobile device or from a web browser. Ensure you have your login details available, these will have been emailed to you by the agency.

Steps:

1. Log in to your OurTenant App or Portal

2. Select 'Rent'

   

    

3. Choose your new preferred method from the six (6) options:

   

How to set up Direct Debit from a bank account

When paying by Direct Debit, rent will be debited from your bank account on the day rent is due. You will notified by email the day prior to rent being debited advising you of the amount (including fees) that will be paid. A direct debit processing time frame of up to 2 business days will occur before funds are cleared from the account.

Steps:
1. Press Add Direct Debit.

2. Enter you bank account details. 
Note: The account name must be an exact match to the account name on file with your bank. 

3. Press Save Direct Debit.

4. In the pop up choose 'Save and Set as Default'.

5. Sign the Direct Debit Authority Form.

6. Press Submit.

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Direct Debit Control

The Direct Debit control feature provides the ability for you to authorise each rent and invoice transaction before the funds are charged to your bank account. You will receive an authorisation message on the day that the rent payment is due and the payment will not be processed until authorised.

To learn how to set up this feature, click into the article 'How to set up Direct Debit Control'.

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Static EFT

The Static EFT option will create a single bank account for you that funds can be deposited into for the payment of your rent and invoices. Your rent and invoices will be automatically debited from your tenancy wallet on the due date.

To learn more about setting up a tenancy wallet, click into the article 'How to set up a tenancy wallet for rent and invoices'

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How to set up paying from a Card - Automatic debit from a card

When paying by Card, rent will be debited from the nominated card on the day rent is due. You will notified by email the day prior to rent being charged advising you of the amount (including fees) that will be paid. Card payments incur no processing time frame and will instantly be approved or declined.

Steps:
1. Press Add Card

2. Fill in the card details

3. Press Add card to Save

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How to set up paying at the Post Office

When choosing to pay at Australia Post, you will be emailed a rent payment barcode to take into the post office to be paid over the counter. Australia Post can only accept the exact amount shown on the payment barcode. You will be provided with a new barcode each time rent is due.

Steps:
1. Press Pay at Aus. Post

2. Press Confirm Australia Post

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How to set up paying by Manual EFT

Transfer to a unique EFT account each payment period. The manual EFT account number will change each payment period (weekly, fortnightly, monthly). We’ll send you an email with the new account details each  time the account number changes.

To learn more about setting up to pay by Manual EFT, see the article How to set up Manual EFT for payment of rent and invoices - Tenant Guide

You have now successfully updated your new payment method.

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Remove old account information

To remove an account/card from your profile:

1. Click on the method of payment (Pay by Direct Debit or Pay with Card) in the App/Portal

2. Press Remove

3. Confirm
   
   

   

    

If you have multiple payment methods entered, use the 'Set as default' button on your preferred account/card for payment.

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